Fashion jewellery is a fun and affordable way to accessorise, but can also be very delicate. Making our the majority of our range from non-precious metals is how we manage to keep our collection so wallet friendly.

Remember that it is not solid gold/silver (unless stated) and anything the wearer comes into contact with can affect the plating. Individual wear and lifestyle can also be a factor. In time, and depending on care taken and the amount of wear, fashion jewellery pieces are susceptible to having the gold/silver wearing away.

To prevent your accessories from breaking or tarnishing easily, follow these simple tips, which will keep your fashion jewellery looking fabulous, fresh and intact for as long as possible.

• be extra careful with plated jewellery not to scuff; keep separate from other jewellery which may scratch it. Keep protected in a jewellery box;

• avoid exposing your jewellery to solvents, perfumes, hair sprays or other chemicals. Make sure that these are applied and fully absorbed before putting on your jewellery;

• oils in skin and sulphur in some knitwear can tarnish jewellery, but this can be kept minimal by caring for it;

• do not wear your jewellery whilst in bed, showering, gardening, doing housework, swimming or at the gym;

• keep away from hard surfaces. Bumps and scratches will cause the gold layer to wear away faster;

• do not wear plated jewellery all of the time;

• put jewellery on last when dressing and take off first when undressing;

• to prevent jewellery tarnishing, use some anti-tarnish tissue paper to wrap your fashion jewellery in, which will give your jewellery the best protection against blemishing;

• for a nice polished finish, use a soft cloth or an eyeglasses cleaning cloth, either way- both work wonders.

We hope these tips guide you on how to care for your fashion jewellery; in order to give your jewellery collection the longevity that it deserves.

What Is your Jewellery Made From?

Our jewellery is made from 18K gold plated stainless steel and some items from 14K and 18K Gold Vermeil with a 925 Sterling Silver base. 

How to Purchase

Click on the 'Add to cart' button on the product page to add items to your shopping cart. Once you are ready to complete your purchase, click the shopping bag icon at the top right hand corner of the page. The following cards are accepted at our checkout: Apple Pay, Visa, Visa Electron, MasterCard, American Express, Maestro, Switch, Solo and Delta.

Please be sure to check your full name and address when placing your order.

Entering a Discount Code

Once you are ready to place your order, click on the shopping cart and then click the 'Checkout' button at the bottom of the page. You will now be directed to the checkout page where you will be asked to enter your name and address. On the right-hand side of the page you will see your order details along with a discount code box. Enter your code into this box and click 'apply'. The discount has now been applied to your order. Click 'continue' at the bottom of the page to be taken to the where you will be required to enter your payment details.  Discount codes cannot be used in conjunction with other discount codes.

Shipping Costs

International Orders

Orders sent to Western Europe usually arrive within 7-14working days, Eastern Europe 7-14 working days and the rest of the world 7-21 working days. There maybe delays due to the Covid-19 pandemic. 

What shall I do if my order is lost or damaged?

We are not responsible for for lost or damaged orders. You are responsible for ensuring the correct address details are given at the time of purchase. 

 When will my order be shipped? 

Orders are shipped Monday-Friday with the exception of UK holidays. Your package will be packed and shipped within 1-3 days.

The average shipping time for UK orders is 1-2 days (once shipped) and international shipping times are 5-10 days (once shipped).

Do you ship worldwide?

Yes we ship to most countries worldwide. Please complete the check out process and our system will confirm if we ship to your country.

Can we contact you via Instagram regarding shipping?

Please make contact via the chat button on our website, where we aim to reply instantly, however during busy times, replies could take 1-2 hours. Our chat opening hours are from 10am to 6pm and we will not respond before or after these times. We do not check instagram messages reguarly so relpies maybe slow or we are unlikely to respond.                                                                                                                                                                  

Exchanges & Returns 

We offer refunds within 7 days of receiving orders on all unworn items (excluding sale items.)

 We do not cover the cost of returns unless the product is faulty (on our part.)

Please note that earrings cannot be returned if tried on (due to hygiene reasons.)

CartiCo London Limited 

Company number 12687956

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from carticolondon.com (the “Site”). 

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record informa9ktion about how you browse the Site. 
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing you personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

 Minors 
The Site is not intended for individuals under the age of (16)

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@carticolondon.com